Medical Assistant
Title: Medical Assistant (MA)
Supervisor: Director of Nurses
Department: Nursing
FLSA Status: Non-Exempt
Pay Range: $15.00 - $19.00
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The primary function of the MA is to provide direct and indirect support to the clinician in the delivery of patient care. The MA prepares the exam room, chart, and patient to be seen by the practitioner and performs/implements orders for diagnostic tests. S/he accurately administers medications, including immunizations by all routes except IV. S/he routinely arranges outside referral appointments and provides patient education under the direction of the clinician when appropriate. The MA must function under the direct supervision of a physician, RN, or midlevel practitioner. The MA is expected to consult frequently with the supervising practitioner and to inform the clinician of the information given or actions taken.
Duties and Responsibilities:
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MA-Specific Tasks and Duties.
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Performs data collection for assessment purposes under the direction of an RN or clinician.
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Administers medication ordered by a clinician
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Assisting the Clinician and Daily Activities.
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Prepares the exam room and workstation for clinician; cleans and stocks rooms in between patients.
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Assumes responsibility for daily tasks as delineated in “Responsibility for Daily Tasks Summary.”
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Prepares the patient and assists the clinician with exams and procedures when needed.
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Administers injections and diagnostic tests/referrals as ordered, including immunizations, completing lab and x-ray requisitions, EKG, and other services ordered by the clinician.
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Administers and documents all immunizations according to clinic and TDH standards.
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Performs diagnostic and laboratory tests according to clinic competency standards.
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Performs age-appropriate screening as needed or as directed by the clinician.
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Initiates appropriate emergency measures when patients are admitted for urgent care.
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Discharge patients, assuring all diagnostics, referrals, and charting have been completed.
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Performs end-of-shift tasks for room closure and equipment.
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Assures efficient patient flow by ongoing assessment of clinician schedule and working with other staff to minimize patient waiting time.
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Follows Clinic standards for Universal Precautions when working with potentially infectious materials (blood or body fluids).
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Works cooperatively with any triage nurse to ensure that patients are seen by the clinician as quickly as possible.
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Schedules patients appropriately.
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Alerts Clinic Nursing Director or designated person to needed supplies/equipment.
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Maintains competencies related to relevant clinical issues addressed in the clinic setting.
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Reports any safety hazards.
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Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
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Participate in population management activities, as directed.
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Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.
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Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
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Maintains professional courtesy at all times.
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Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
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Ability to read, write, understand and spell English and medical terminology correctly.
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Knowledge of basic nursing care and procedures.
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Knowledge of sterile technique and universal precautions.
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Ability to demonstrate competencies in clinical areas
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Excellent interpersonal and written communication skills
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Preferred
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Knowledge of sterile techniques and universal precautions
Credentials and Experience
Required
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Current CPR certification
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Preferred
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Previous experience working in an outpatient clinic or doctor’s office.
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
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The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Patient Registration Clerk
Title: Patient Registration Clerk
Supervisor: Director of Dental
Department: Dental
FLSA Status: Non-Exempt
Pay Range: $15.00 - $17.00
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The Registration Clerk is an integral part of the health care team. The Registration Clerk is the first point of contact and assists the health care team in a professional manner in the community health center setting. Responsibilities include answering the telephone in a courteous and friendly manner, register patients, verify insurance and patient demographics, ensure patient contact forms are complete, and working with all health center personnel to ensure an efficient and safe environment of care.
Duties and Responsibilities:
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Answer telephone and respond to the needs of the caller in a professional manner.
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Scheduling Patients.
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Take accurate messages and forward them to the recipient in a timely manner.
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Register patients, verify insurance, and patient demographics.
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Modifies patient account to reflect any changes in demographics or other patient account information.
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Establish patient medical record when necessary.
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Prepare encounter and attach it to the front of the medical record.
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Inform medical personnel of patient’s arrival.
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Assist with eligibility duties to ensure that reasonable efforts are made to secure payments from patients for amounts owed for services based on their established sliding fee discount in a manner that assures no patient will be denied services based on an inability to pay.
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Prepares new patient packets and ensures mailed prior to scheduled appointment.
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Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
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Participate in population management activities, as directed.
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Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.
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Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
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Maintains professional courtesy at all times.
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Performs all other related duties as assigned.
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Perform eight-hour shifts Monday through Friday at office location
Knowledge, Skills and Abilities
Preferred
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Bilingual in English and Spanish is preferred but not required.
Credentials and Experience
Required
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High School Diploma or equivalent.
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Two years’ experience in Customer Services.
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Reliably commute or planning to relocate before starting work
Preferred
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One (1) year of front desk experience in a medical setting.
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Customer service: 1 year
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Medical terminology: 1 year
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Computer skills: 1 year
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
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The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Administrative Assistant
Title: Administrative Assistant
Supervisor: Chief Executive Officer
Department: Administration
FLSA Status: Non-Exempt
Pay Range: $17.78 - $21.63
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Responsible for overall administrative office activities, including the reception area, mail, large purchasing requests, and facilities. Also responsible for directing and coordinating office services and related activities. Responsible for arranging internal office moves and providing arrangements for office meetings.
Duties and Responsibilities:
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Administrative Support
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Manages the administrative office to ensure effective internal and external telephone and mail communications to maintain a professional image.
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Coordinates overall administrative activities for the Administration Office.
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Coordinates the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities.
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Purchases of office supplies and furniture, office equipment, etc., for the entire organization in accordance with company purchasing policies and budgetary restrictions.
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Responsible for maintaining electronic and hard copy filing systems for easy retrieval when requested.
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Schedules and coordinates meetings, appointments, and travel arrangements for staff.
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Attends and preform professional functions at Board of Director meetings (such as recording, compiling, transcribing, and distributing board minutes of meetings).
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Responsible for the facility’s day-to-day operations (such as collection funds, gathering & distribution of mail from other sites, etc.)
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Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
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Participate in population management activities, as directed.
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Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.
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Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
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Accounting Department Support
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Coordinates and maintains records for petty cash.
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Maintains professional courtesy at all times.
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Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
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Proficient use of computer and other office machines.
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Excellent interpersonal and written communication skills.
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Understanding of proper development of agendas, reports and minutes.
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Preferred
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Bilingual in English and Spanish is preferred but not required.
Credentials and Experience
Required
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High school diploma/GED
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Customer service experience
Preferred
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Healthcare administrative experience.
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Minimum of two (2) years secretarial experience.
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
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The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Credentialing Coordinator
Title: Credentialing Coordinator
Supervisor: Human Resources Director, CFO
Department: Human Resources
FLSA Status: Non-Exempt
Pay Range: $35,000 - $45,000
Job Type: Full-time
Schedule: Monday to Friday
Work Location: In Person
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The Credentialing Coordinator should coordinate the credentialing of all individual clinical staff members (licensed independent practitioners (LIPs), other licensed or certified practitioners (OLCPs), and other clinical staff providing services on behalf of the health center) who are health center employees, individual contractors, or volunteers’ staff as a function of the CQI Committee. The Credentialing Coordinator establishes the application and credentialing files for each applicant, conducts or assists with the verifications and investigations, and compiles documents to justify recommendations by the CQI Committee concerning the granting of privileges and employment. Responsible for maintaining active status for the organization, as well as all providers, by successfully completing initial and subsequent credentialing packages as required by commercial payers, Medicare, and Medicaid. The incumbent will also assist in helping promote a positive organizational culture and will work closely with the Human Resources (HR) department for the creation and execution of internal employee engagement and HR communications campaigns, as well as, collaborating with others throughout the organization to drive employee awareness and engagement by creating initiatives that promote the key objectives of the organization.
Duties and Responsibilities:
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Develops procedures for credentialing per the credentialing requirements for the center.
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Requests and files applications, credentialing documents, and supporting material.
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Receives applications for credentials, reviews references, and verifies each staff applicant’s qualifications, competency, and scope of practice credentials in their file.
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Conducts or assists with the investigation and appropriate reporting of adverse or incomplete information.
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Coordinates credentialing correspondence.
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Maintains confidentiality of information processed.
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Monitors and evaluates the center’s relevant employment and credentialing policies and procedures and makes suggestions for improvements, as needed.
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Maintains professional courtesy at all times.
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Completes organizational and provider credentialing and re-credentialing applications; monitors applications and follows up as needed.
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Maintains knowledge of current health plan and agency requirements for credentialing providers.
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Set up and maintain organizational and provider information in online credentialing databases and systems.
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Ensures practice addresses are current with health plans, agencies and other entities.
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Maintain organizational and individual provider files to include up to date information needed to complete the required governmental and commercial payer credentialing applications.
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Maintain the internal provider grid to ensure all information is accurate and logins are available.
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Update each provider’s CAQH database file in a timely according to the schedule published by CMS.
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Complete revalidation requests issued by government payers.
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Complete credentialing applications to add providers to commercial payers, Medicare, and Medicaid.
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Complete re-credentialing applications for commercial payers.
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Work closely with the Billing Office Coordinator and billing staff to identify and resolve any denials or authorization issues related to provider credentialing.
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Maintain accurate provider profiles on CAQH, PECOS, NPPES, and CMS databases.
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Demonstrating flexibility, enthusiasm, and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
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Participate in population management activities as directed.
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Assist the care team by measuring quality, identifying, refining, and implementing practice improvements that support the medical home, and assisting in performance evaluation and quality improvement.
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Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
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Attends CQI and Board of Director meetings regarding present credentialing.
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Assist the HR Department in employee engagement activities, events, or tasks.
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Assist the HR Department in maintaining records and filings.
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Develop and communicate positive employee relations strategies and retention initiatives that foster and promote a culture of excellence.
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Assist with and maintain measurement standards to provide meaningful information to guide continual improvement and increase employee engagement, satisfaction, and retention.
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Responsible for ensuring content consistency of messages and alignment to overall company and HR strategy.
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Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
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Strong organizational skills.
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Excellent communication skills (both written and verbal) in order to deal with a wide variety of individuals to obtain and secure necessary information while assisting in the recruitment/retention of applicants for center employment.
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Preferred
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Spanish speaking and writing skills
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Knowledge of the requirements for employment, credentialing, and re-credentialing of licensed and certified health care providers for compliance with applicable federal and state laws, regulations, and accreditation standards, including, without limitation, the FTCA, managed care requirements, Title VII of the Civil Rights Act of 1964, the Rehabilitation Act of 1973, The Age Discrimination and Employment Act, The Texas Commission on Human Rights Act, and the Americans with Disabilities Act, as these are amended from time to time.
Credentials and Experience
Preferred
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One (1) year of experience in human resources.
Benefits
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401(k) matching
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
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The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Call Center Agent
Title: Call Center Agent
Supervisor: Chadbourne Clinic Practice Manager
Department: Call Center
FLSA Status: Non-Exempt
Pay Range: $15.00 - $17.00
Job Type: Full-time
Schedule: 8 Hour Evening Shift Monday to Friday
Work Location: In Person
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La Esperanza Clinic is seeking a Call Center Agent to join our team! This position is for 11:00am - 8:00pm Monday-Thursday and 8:00am-5:00pm Friday.
Call center agents are responsible for answering incoming calls from patients regarding scheduling of appointments, rescheduling appointments, answering customer questions, directing complaints to appropriate person, and providing basic information.
Duties and Responsibilities:
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Answer calls in an efficient, courteous, prompt manner and respond to patient requests.
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Acknowledge patient inquiries with courtesy and respect.
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Ask questions to patient, ensuring they understand and feel supported.
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Direct calls to the appropriate department/staff.
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Accurately schedule, reschedule, confirm and cancel appointments on a daily basis using the Nextgen EMR system.
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Inform patient of eligibility processes including documentation required for appointment.
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Take telephone messages when necessary ensuring proper delivery of messages.
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Input patient insurance for appointment with all necessary information to allow other staff to verify insurance.
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Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
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Participate in population management activities, as directed.
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Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.
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Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
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Make corrections on inaccurately scheduled appointments, etc.
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Identify, research, and resolve patient concerns.
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Retain current knowledge of La Esperanza Clinic patient programs and services.
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Recognize and document data accurately in correlation to appointment type.
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Complete call reports and logs based on their daily activities.
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Accurately enter patient information into data systems.
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Adhere to all HIPPA and La Esperanza Clinic polices regarding patient privacy.
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Assist patient with inquiries regarding insurance and account balances.
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Ability to be flexible in accepting, changing or carrying out assignments.
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Attend Esperanza staff and organization meetings as requested.
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Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
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Ability to multi-task.
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Possess the ability to work productively, either independently or with other individuals.
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Ability to effectively communicate with patients and other individuals.
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Be able to function in emergency situations.
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Bilingual in English and Spanish.
Credentials and Experience
Required
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High School Diploma or equivalent.
Preferred
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Bilingual in Spanish
Benefits
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401(k) matching
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
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The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Chief Medical Officer
Title: Chief Medical Officer (CMO)
Supervisor: Executive Director
Department: Medical
FLSA Status: Exempt
Pay Range: $230,000 - $275,000
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The Center’s Medical Director is the chief clinician at the Center. Responsible for delivering quality medical care to patients of the Center, the Medical Director functions as a member of the multi-disciplinary healthcare team within the scope of their medical practice but also oversees the entire medical staff and provides clinical direction at the Center.
Duties and Responsibilities:
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Provides clinical services.
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Maintains clinical expertise and competency (to include age-specific competency) and demonstrates thorough knowledge of procedures to deliver quality primary health care.
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Provides clinic sessions, as scheduled, in direct patient care at the clinic site, including extended-hours clinics.
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Provides services each week in the clinic, negotiated in accordance with how many administrative hours are required.
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Refers clients for appropriate specialty care services, lab and x-ray, and other ancillary services appropriate for patient management and care. Reviews all lab and x-ray reports for patients under their care and providers as needed on a timely basis and makes medical management decisions appropriately.
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Provides continuity of care to center patients on their patient panel and other patients as assigned, including routine in-patient and nursing home care to center patients. Performs emergency on-call on a scheduled basis with other physicians and mid-level providers.
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Maintains a problem-oriented health record for each patient seen by the Center’s established Health Information Management policies and procedures.
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Ensures patient and family/significant others are educated about diagnosis and care plan. Acts as a resource for facilitating communication when necessary.
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Participates in specified health promotion, education, and prevention programs as needed, i.e., diabetes collaborative/health fairs, etc.; attends and participates in clinic meetings / departmental meetings and other clinic functions as required by the Center.
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Provides clinical direction.
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Serves on center committees as assigned, especially peer review committees, as needed.
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Prepares and submits monthly written reports on Medical Department issues, concerns, program status, initiatives, and progress to the Executive Director and the Board of Directors. Prepares specific reports as requested by the entity’s administration.
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Designs, develops, and implements appropriate Medical Department policies, protocols, and procedures that comply with the most current accepted professional standards.
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Assists in the provision of technical assistance and health education in the community as requested.
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Assists in the preparation of an operating budget for the Medical Department and, in conjunction with the Chief Financial Officer, oversees compliance with the Medical Department’s budget. In addition, it prepares special grant and project budgets as required to meet the corporation's goals.
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Participates in short and long-term program planning for the Medical Department and the entity, including development of goals and objectives.
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Provides consultation to the Executive Director and the Board of Directors regarding the Center’s clinical direction.
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Travels when necessary to fulfill the entity’s needs and attends meetings as necessary to represent the Center.
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Participates in the preparation of grant applications for the Center and assumes primary responsibility for developing and implementing the medical health care plan.
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Assists in coordinating and integrating the corporation’s medical programs and services with other corporate programs and services for the welfare of the corporation’s patients.
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Assumes responsibility/accountability for delegating, directing, and supervising patient care activities. Trains, mentors, and supervises students and clinical support staff engaged in activities and procedures as appropriate. Supervises, advises counsels, disciplines, and evaluates all Medical Department professional providers in conjunction with the Executive Director.
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Participates in the analysis of community health problems and assists in the development of the community health care plan.
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Participates in Compliance and Performance Improvement (CPI) activities for continuous quality improvement and risk management purposes.
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Participates in the review and development of patient care policies, including health maintenance schedules and continuity of care.
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Participates in the review and development of protocols and standing orders.
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Implements the plans, procedures, and protocols for the medical team.
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Serves as a resource and positive, proactive leader for the department.
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Accepts responsibility for remaining current with medical and healthcare trends and information that impact the medical practice.
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Leads the health care team in identifying, evaluating, and prioritizing patient and family needs to develop a plan of care.
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Participates in the evaluation of products, procedures, and patient care standards.
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Maintains professional courtesy at all times.
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Performs all other related duties as assigned.
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Carries out the duties of the Chief Medical Officer with patience, kindness, tolerance, and respect for all employees and patients.
Knowledge, Skills and Abilities
Required
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Knowledge of advanced principles of health promotion, prevention, and motivation
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Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Center’s current operational protocols
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Knowledge of medical terminology and appropriate abbreviations
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Demonstrates knowledge of the Texas Medical Practice Act, including requirements for supervision of all mid-level providers and requirements for writing prescriptions for controlled substances.
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Ability to document, with clarity, all information relevant to a patient’s needs
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Ability to effectively present information in small group situations to patients, Center staff, and the general public
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Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
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Excellent interpersonal and written communication skills
Preferred
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Ability to be clinically fluent in Spanish
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Knowledge of public health principles and practice
Credentials and Experience
Required
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Minimum of five years of clinical experience
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Medical degree from an accredited school of medicine
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Completion of an accredited residency program in an appropriate medical specialty
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Current unrestricted license from the Texas Medical Board to practice as a physician in the State of Texas
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Annual continuing medical education as required by Board specialty
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Must be registered and have current DEA, DPS, and other such certificates to legally operate a practitioner in the State of Texas
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Hospital privileges at designated area hospitals if required for specialty
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Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification
Preferred
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Administrative, management, CPI, and budget development experience
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion, including handling and lifting patients, manual and finger dexterity, and eye/hand coordination. Requires sitting, standing, and walking for extensive periods. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, and other conditions common to a clinic environment. The employee is frequently required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Dentist
Title: Dentist
Supervisor: CEO
Department: Dental
FLSA Status: Exempt
Pay Range: $140,000 - $155,000
Schedule: Monday to Friday
Work Location: In Person
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The Staff Dentist is responsible for delivery of quality dental care to patients of the Center and functions as a member of the multi-disciplinary health care team within the scope of his or her dental practice.
Duties and Responsibilities:
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Provides dental services.
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Maintains dental expertise and competency (to include age specific competency) as well as demonstrates thorough knowledge of procedures to deliver quality primary dental care.
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Provides dental sessions, as scheduled, in direct patient care at clinic site, including extended hours clinics.
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Provides services equaling to at least forty (40) hours per week in clinic.
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Examines, diagnoses, treats and/or refers patients assigned to dentist’s panel, on an in-patient and out-patient basis (as per individual employment agreements); prescribes pharmaceuticals, other medications, and treatment regimens as appropriate to assessed dental conditions.
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Refers clients for appropriate specialty care services, lab and x-ray and any other ancillary services that are appropriate for patient’s management and care. Reviews all lab and x-ray reports for patients under his/her care on a timely basis and makes dental management decisions appropriately. Follows appropriate standards of care for each patient.
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Provides continuity of care to center patients on his or her patient panel and other patients as assigned, including routine in-patient and nursing home care to center patients.
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Maintains a problem oriented dental record for each patient seen in accordance with the Center’s established Health Information Management policies and procedures.
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Leads the oral health care team in identifying, evaluating, and prioritizing patient and family needs to develop a plan of care.
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Ensures that patient and family/significant others are educated about diagnosis and the plan of care. Acts as a resource for facilitating communication when necessary.
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Participates in specified oral health promotion, education and/or prevention programs as needed; attends and participates in clinic meetings/departmental meetings and other clinic functions as required by the Center.
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Provides clinical oversight under the supervision of the Dental Director.
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Assumes responsibility/accountability for delegating, directing, and supervising patient care activities. Trains, mentors and supervises students and dental support staff engaged in activities and procedures, as appropriate.
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Participates in the analysis of community health problems and assists in the development of the community health care plan.
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Participates in Compliance and Performance Improvement activities for continuous quality improvement and risk management purposes.
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Participates in the review and development of patient care policies, including health maintenance schedules and continuity of care.
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Participates in the review and development of protocols and standing orders.
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Implements the plans, procedures and protocols for the dental team.
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Serves as a resource and positive, proactive leader for the department.
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Accepts responsibility for remaining current with oral health care trends and information that impact the dental practice.
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Participates in the evaluation of products, procedures, and patient care standards.
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Provider is responsible for practicing accepted infection control procedures at all times to include attending individual/group infection control training, and to comply with infection control monitoring.
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Maintains professional courtesy at all times.
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Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
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Knowledge of advanced principles of oral health promotion, prevention and motivation
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Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Center’s current operational protocols
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Knowledge of dental terminology and appropriate abbreviations
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Demonstrates knowledge of the Texas Dental Practice Act
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Ability to document, with clarity, all information relevant to a patient’s needs
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Ability to effectively present information in small group situations to patients, Center staff, and the general public
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Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
Preferred
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Bilingual in English and Spanish is preferred but not required.
Credentials and Experience
Required
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Dental degree from an accredited school of dentistry
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Current unrestricted license from the Texas Board of Dental Examiners to practice as a dentist in the State of Texas
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Annual continuing education as required by the Texas Board of Dental Examiners
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Must be registered and have current DEA, DPS and other such certificates to legally operate a practitioner in the State of Texas
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Hospital privileges at designated area hospitals if required for specialty
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Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification
Preferred
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One (1) year of practice experience as a dentist providing direct patient care
Benefits
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401(k) matching
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Dental insurance
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Health insurance
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Life insurance
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Paid time off
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Vision insurance
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
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The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Staff Nurse (LVN)
Title: Staff Nurse (LVN)
Supervisor: Clinic Practice Manager
Department: Nursing
FLSA Status: Non-Exempt
Pay Range: $23.00 - $29.00
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The Staff Nurse is an integral part of the health care team. The Staff Nurse assists the health care team in a professional manner in the community health center setting. Responsibilities include administering quality nursing care, immunizations and health education to patients of all ages in accordance with established nursing standards; assisting in the lab as appropriate; working with all health center personnel to ensure an efficient and safe environment of care.
Duties and Responsibilities:
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Provides clinical services.
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Assist in processes to prevent, prepare for, and respond to COVID–19, and to carry out other health work force-related activities.
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Maintains clinical expertise and competency (to include age specific competency) as well as demonstrates thorough knowledge of procedures to deliver quality primary health care.
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Documents delivery of health care and nursing process in accordance with the Center’s policies and procedures in a timely, accurate, and consistent manner.
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Educates the patient and family/significant others about the plan of care. Acts as a resource for facilitating communication when necessary.
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Coordinates the delivery of patient care provided by the health care team.
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Interacts with health center personnel and assists providers to ensure optimal patient care and to obtain optimum patient flow and increased patient satisfaction.
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Identifies and responds promptly to changes in patient’s condition and/or clinic environment.
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Coordinates and provides follow-up related to the timely processing of patient referrals, fill prescription request for medications, and other identified needs of the patient.
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Acts as a resource within the clinic to other staff members in regards to patient care.
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Participates as a team member and promotes teamwork by assisting others with patient care and department activities.
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Maintains adequate inventory of medical forms, supplies, in-house medications, STD medications and immunizations and completes monthly inventory reports as required.
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Performs maintenance and controls on medical equipment and documents results.
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Supervises the administration of all medications accurately using the five (5) rights of medication administration, ensuring proper documentation of medications according to health center policy and procedures.
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Upon completion of laboratory skill assessment, performs all laboratory functions according to Provider orders.
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Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
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Ensures appropriate inventory of medical supplies including vaccines.
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Maintains an adequate inventory of medications and prepares medication orders for refills.
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Ensures medication is stored as recommended by the manufacturer.
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Ensures medication refills are properly processed in a timely manner.
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Verifies patient’s medications with provider’s orders.
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Responds to patient and outside pharmacy calls for refills and clarification of orders.
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Fulfills administrative duties.
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Assists in maintaining an efficient, safe, secure, orderly, and aseptic environment of care for all patients and employees.
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Is familiar with and abides by OSHA Standards, Hazardous Materials, Universal Precautions, use of personal protective equipment, Evacuation, Fire, Disaster, and Safety Plans.
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If bilingual, translates in Spanish between non-Spanish speaking staff and Spanish speaking patients as requested.
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Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
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Knowledge of basic principles of health promotion, prevention and motivation
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Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Center’s current operational protocols
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Knowledge of medical terminology and appropriate abbreviations
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Demonstrates knowledge of the Texas Nursing Practice Act
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Ability to read and comprehend medical instructions, short correspondence, and memos
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Ability to document, with clarity, all information relevant to a patient’s needs
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Ability to effectively present information in small group situations to patients, Center staff, and the general public
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Ability to prepare statistical and administrative reports
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Ability to work cooperatively with community agency personnel to coordinate services for patients
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Ability to use a glucometer and interpret the results
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Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
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Ability to prioritize and allocate resources
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Preferred
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Bilingual in English and Spanish is preferred but not required.
Credentials and Experience
Required
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Licensed Vocational Nurse degree from an accredited school of nursing.
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Current unrestricted license from the Texas Board of Vocational Nurse Examiners to practice as a licensed vocational nurse (LVN) in the State of Texas
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Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification
Preferred
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Five (5) years of practice experience as an LVN giving direct patient care
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
​
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.