Answer calls in an efficient, courteous, prompt manner and respond to patient requests.

Acknowledge patient inquiries with courtesy and respect.

Ask questions to patient, ensuring they understand and feel supported.

Direct calls to the appropriate department/staff.

Accurately schedule, reschedule, confirm and cancel appointments on a daily basis using the Nextgen EMR system.

Inform patient of eligibility processes including documentation required for appointment.

Take telephone messages when necessary ensuring proper delivery of messages.

Input patient insurance for appointment with all necessary information to allow other staff to verify insurance.

Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.

Participate in population management activities, as directed.

Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.

Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.

Make corrections on inaccurately scheduled appointments, etc.

Identify, research, and resolve patient concerns.

Retain current knowledge of La Esperanza Clinic patient programs and services.

Recognize and document data accurately in correlation to appointment type.

Complete call reports and logs based on their daily activities.

Accurately enter patient information into data systems.

Adhere to all HIPPA and La Esperanza Clinic polices regarding patient privacy.

Assist patient with inquiries regarding insurance and account balances.

Ability to be flexible in accepting, changing or carrying out assignments.

Attend Esperanza staff and organization meetings as requested.

Performs all other related duties as assigned.