Dental Office Coordinator
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Title
Dental Office Coordinator
Department
Dental
Supervisor
Chief Financial Officer
Job Type
Full-Time
FLSA Status
Non-Exempt
Pay Range
$16.80 - $24.00
Schedule
Monday - Thursday, 7:30 AM - 5:30 PM and Friday, 7:30 AM - 11:30 AM
Work Location
Lake View Clinic
Duties and Responsibilities
1. Procures and supports operations for the dental clinic.
Responsible for program operations of the dental clinic.
Schedules appointments, including appointments over the phone, follow-up and referrals.
Monitors day-to-day activities performed by the dental registration staff.
Develops and monitors the work schedules of dental clinic employees.
Conducts training and orientation of dental registration clerks.
Assists in investigating problems and adverse incidents and in determining appropriate action and follow up.
Coordinates with Director of Compliance & QI to ensure proper documentation of all incidents.
Answers questions from reimbursement sources on patients, including incoming telephone calls and written correspondence received.
Manages collection efforts, including payment on accounts and payment for services rendered.
Counsels patients about account balances.
Balances cash drawer at close of business and accounts receivable.
2. Maintains professional courtesy at all times.
3. Ensures all claims processing is completed according to clinical, insurance, and state guidelines.
4. Ensures all claim payments are posted accordingly.
5. Monitors claim denials and completes appropriate appeal process.
6. Monitor all A/R activity and performance and initiates appropriate corrective measures as needed.
7. Proactively identify and assess trends and deviations and propose necessary courses of action to the leadership team.
8. Follows billing processes and proposes corrective actions to improve workflow.
9. Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
10. Participate in population management activities, as directed.
11. Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.
12. Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
13. Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
Ability to read, write, understand dental terminology.
Possess exceptional analytical, organization and communication (verbal and written) skills.
Experience with word processing and spreadsheet applications.
Experience with managing, directing and supervising personnel.
Preferred
Bilingual in English and Spanish is preferred but not required.
Credentials and Experience
Required
High School Diploma or GED
Customer service experience.
Minimum of one year experience in office management.
Preferred
Some college or business school training; or related filed.
Three years experience in office management.
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.