1. Procures and supports operations for the center.

• Answer telephone and respond to the needs of the caller in a professional manner.

• Scheduling Patients.

• Take accurate messages and forward them to the recipient in a timely manner.

• Register patients, verify insurance, and patient demographics.

• Modifies patient account to reflect any changes in demographics or other patient account information.

• Establish patient medical record when necessary.

• Prepare encounter and attach it to the front of the medical record.

• Inform medical personnel of patient’s arrival.

• Assist with eligibility duties to ensure that reasonable efforts are made to secure payments from patients for amounts owed for services based on their established sliding fee discount in a manner that assures no patient will be denied services based on an inability to pay.

• Prepares new patient packets and ensures mailed prior to scheduled appointment.

• Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.

• Participate in population management activities, as directed.

• m. Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.

• Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.

2. Maintains professional courtesy at all times.

3. Performs all other related duties as assigned.