Practice Manager
Join La Esperanza Clinic and make a difference in the lives of our community. We’re seeking dedicated individuals to help provide quality care to all, especially the medically underserved. Explore our job openings and be part of a team committed to improving health and well-being.
Title
Practice Manager
Department
Nursing
Supervisor
Chief Operations Officer
Job Type
Full-Time
FLSA Status
Non-Exempt
Pay Range
$25.00 - $32.00
Schedule
Monday - Friday, 8:00 AM - 5:00 PM
Work Location
West Clinic
Duties and Responsibilities
The Practice Manager performs the following duties as assigned.
Follow all policies, procedures, and protocols.
Will participate in writing policies, procedures, programs, and protocols.
Implement existing effective workplace procedures across departments and teams.
Ensure policies and best practices are up to industry standards and government regulations.
Ensure documentation of client care as appropriate in a timely manner.
Will follow all OSHA Guidelines and Standards, provide ongoing assessment of OSHA compliance in the clinic and will be available to staff for questions/concerns regarding OSHA compliance and any client care.
Ensure client/patient complaints are resolved in a timely manner.
Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety.
Schedule and conduct staff education/team meetings and performance reviews.
Provide support and direction to enhance performance, skills, and knowledge of the practice team within the practice. This includes ensuring employees receive proper onboarding, training, and monitoring of each staff member's performance.
Conduct team member training and evaluations, celebrate high performance, create improvement opportunity plans, and conduct verbal/write-ups if needed.
Will ensure ongoing medications/supply inventories.
Orders, monitors, and maintains inventory of needed supplies, medications, etc.
Ensures that all equipment is in good working order with needed maintenance.
Plan, schedule, and organize workload, ensuring proper distribution and delegation of assignments.
Ensure incident report monitoring is up to date, with follow-up as needed.
Participate in the Performance Improvement Program.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job–related hazards.
Attends all required safety education programs.
Follows exposure control plans/blood-borne and airborne pathogens.
Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment (Universal Precautions).
Assures a safe environment by instituting appropriate control measures.
Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
Troubleshoot problems such as non-working equipment, patient complaints, inefficiencies, workplace conflicts, and other items that may disrupt operations.
Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
Knowledge of basic principles of health promotion, prevention, and motivation
Knowledge and an ability to quickly gain specific knowledge of the Center’s current operational protocols, standards, regulations, and procedures.
Thorough understanding of medical front office operations including reception/registration, scheduling, determination of eligibility, prior authorizations, and collection of copays/outstanding patient balances
Knowledge of medical terminology and appropriate abbreviations
Demonstrates knowledge of the Texas Nursing Practice Act
Ability to read and comprehend medical instructions, short correspondence, and memos
Ability to effectively present information in small group situations to patients, Center staff, and the general public
Ability to work cooperatively with community agency personnel to coordinate services for patients
Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
Ability to prioritize and allocate resources
Preferred
Bilingual in English and Spanish is preferred but not required.
Credentials and Experience
Required
Three (3) years working as a manager/supervisor managing more than 10 people.
EHR knowledge
Preferred
Three (3) years of practice experience as an RN giving direct patient care
Bachelor’s Degree
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.