MyChart Messaging

Guidelines for MyChart Messaging and La Esperanza Clinic

What kinds of questions or messages should I send through MyChart?

MyChart is a great way to follow up on a recent visit with your provider, ask about medications, or send a quick message for a minor medical issue. For example, you might ask about side effects from a prescription or check in on instructions you were given during your last appointment.

Please don’t use MyChart to bring up brand-new or complex concerns that haven’t been discussed with your provider. Those are best handled through a clinic visit or a video appointment so we can give you the time and attention you need.

Can I use MyChart messaging for urgent or emergency issues?

No. MyChart is not intended for emergencies or time-sensitive concerns. If you’re experiencing a medical emergency, call 911 or go to the nearest emergency room.

Our team does their best to respond to MyChart messages quickly, but replies are not immediate. If you’re having sudden or serious changes in your health or have urgent questions about your medication, please call the clinic directly instead of sending a message.

How do I get the most out of MyChart messaging? To help us serve you better, please keep your messages short and to the point. A member of your care team, who works closely with your provider, will review your message and respond as needed.

There’s no need to send multiple messages about the same issue or send thank-you notes. Every message becomes part of your medical record.

Most lab results are released to you through MyChart as soon as they’re available. This means your provider may not have reviewed them yet. Please allow up to three business days for your provider to look them over and follow up if needed. Your provider will contact you promptly if your test results require immediate attention.

Is there a limit to how long my message can be?

Yes. MyChart messages are limited to 1,500 characters. This helps us respond efficiently. If your message needs more explanation or involves several issues, it may be better to schedule a clinic visit.

When can I expect a reply?

Our care teams answer MyChart messages during regular business hours, Monday through Friday. Please allow up to three business days for a response. For example, a message sent on a Friday evening may not be answered until the following Wednesday. Our care teams monitor messages during business hours, but not on nights, weekends, or holidays.